Refund & Returns Policy
Our [PLACEHOLDER: 60]-day money-back guarantee
Try OptiBelly for [PLACEHOLDER: 60] days. If you’re not happy, email us for a refund of your most recent order — even if the bottle’s empty. [PLACEHOLDER: Karim/counsel to confirm exact window, scope, and terms — these must match the offer page. Do not publish a number that differs from the marketing.]
How to start a return or request a refund
It’s simple — no hoops:
- Email us at help@optibelly.com.
- Include your order number and the email used at checkout.
- Tell us briefly what went wrong so we can make it right.
We’ll reply with next steps. [PLACEHOLDER: confirm whether the customer must return the product or just request the refund.]
Refund timing & method
Once your refund is approved, we issue it to your original payment method through Stripe. Refunds typically appear within [PLACEHOLDER: X] business days, depending on your bank or card issuer.
Subscription orders
For subscription renewals, see how refunds and cancellations work in our Subscription Terms. In short: canceling stops future charges, but it doesn’t automatically refund an order that has already shipped. A refund of an already-shipped subscription order follows this policy and the guarantee window above. [PLACEHOLDER: Karim/counsel to confirm.]
Non-returnable items & exceptions
[PLACEHOLDER: list any exceptions — e.g., digital products, gift cards, clearance items, or limits on the number of guarantee claims per customer. Counsel to confirm.]
Damaged, wrong, or lost items
If your order arrives damaged, you got the wrong item, or it’s lost in transit, we’ll make it right — contact us at help@optibelly.com and we’ll replace it or refund you. Please reach out within [PLACEHOLDER: X] days of delivery (or the expected delivery date) and, where possible, include a photo of any damage.
Contact us
Questions about refunds or returns? Reach us at help@optibelly.com or by mail at [PLACEHOLDER: OptiBelly mailing address].